Missy sent me this info. Make sure your cell phone locator is turned on. All cell phones have this option and it is free. And it doesn’t take any more battery life. This feature allows cell phone towers to locate your phone in case of an emergency. Go to your phone settings, Location, and then click Location On instead of the E911. I hope you never need this feature but I am glad that some one told me about it b/c mine was off. Check yours!
Thanks a bunch Carrie! Mine was turned off too!